Cell Phone Calls In Massachusetts Affected Briefly By CenturyLink Outage

Jolee Mercer a veteran dispatcher with CRESA for 17 years works the county sheriff calls which

Jolee Mercer a veteran dispatcher with CRESA for 17 years works the county sheriff calls which

The CenturyLink outage caused problems with wireless 911 calls in various parts of the country.

The Massachusetts State Police said that a nationwide outage affecting CenturyLink, a Louisiana-based internet communications company, is affecting 911 calls placed on cellular phones in Mass. Calls made to 911 using a landline appear to be working, State Police said. "The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling".

The outage began early in the day but by late Thursday night, the company tweeted that its engineers had identified a "network element" that was affecting services and expected to fully restore services within hours. Texting 911 is also an option. It provided no other details, including how many customers were affected.

In Arizona, some police agencies said 911 systems crashed temporarily or had intermittent problems. You can also call the 10-digit police or fire department number for your specific area.

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Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area. The shutdown affected some state agencies in Idaho, including the Department of Education's office phones and the Department of Correction's inmate phone system.

Capas said there had not been any reports of issues as of Friday morning.

Some ATM machines weren't working in Idaho and Montana. Verizon said CenturyLink helps handle wireless network data traffic for Verizon and other wireless providers.

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