CenturyLink Glitch Causes 911 Outage in Lewis County, Across Nation

Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018

Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018

National news sources reported the CenturyLink outage knocked out 911 call service in several states.

CenturyLink is a global telecommunications company based in Monroe, Louisiana, serving customers in more than 60 countries and across the US with the internet and other communications services, including phone and TV. The commission's regulatory services division director, Mark Vasconi, said the system appeared stable December 28 but the agency was monitoring it.

The federal government is launching an investigation into the cause of a nationwide CenturyLink outage that has disrupted 911 service, including in the Wenatchee Valley, since Thursday into today.

Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018
Nationwide CenturyLink internet outage affects Kansas

Federal Communications Chairman Ajit Pai said Friday that the agency will be investigating the outage.

CRESA said it received reports from first responders in the field about individuals who were not aware of the outage or how to reach 911. Pai called the outage "particularly troubling" in a statement.

CenturyLink's Twitter account offered the latest update shortly around 9:45 a.m. Friday, saying the company continued to make progress but that work to restore services on which many businesses and residents rely is taking longer than expected.

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The outages apparently began Thursday morning.

Some ATM machines weren't working in Idaho and Montana. KOMO reports that some CenturyLink customers reported receiving busy signals when dialing 911.

Emergency services throughout the country have had varying degrees of disruption.

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If you can not locate your police station's emergency phone number, call the State 911 Department at 508-872-2508, tell the dispatcher the exact location of the emergency and the dispatcher will transfer you to the correct police department. Some systems still aren't fully running, and emergency officials are advising people to call alternate numbers if they can't get through.

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